Privacy policy
Last updated October 23, 2026
This policy explains what personal information Silk & Spine Head Spa & Massage collects through silkandspinespa.com and in our studio in Wakefield, what we do with it, and the choices you have.
What we collect
We collect what you choose to give us, plus a small amount of information that every website records automatically.
- Membership applications. Your name, nickname, email address, phone number, date of birth, gender, the membership you choose, how you would like to pay, your typed signature and the terms you agree to. We also record the date, time and IP address of your application as a record of your agreement. Your phone number becomes your member ID.
- The first visit guide. Your email address, so we can send you the guide.
- Job applications. Your name, email address, phone number, the position you want, when you can start, what you tell us about yourself and any link you share.
- Live chat. The name you give, your email address if you share it, your messages and the page you started the chat from.
- In the studio. Before your first treatment we ask about headaches, sleep, medication and anything that is sore, and we may photograph your scalp. This is information about your health, and we use it only to plan and carry out your treatment.
- Automatically. When you browse this site, Google Analytics records the pages you visit, how you found us, your type of device and browser, your approximate location based on your IP address, and clicks on our booking and member login links. Our web host also keeps standard server logs, which include IP addresses.
Booking, accounts and payments
Online booking, member accounts, vouchers and membership billing run on MASE, an outside booking platform at clients.mase.cloud. What you enter there, including your account details and booking history, is handled by MASE under its own privacy policy.
When you pay through a payment link we email you, you pay on the payment provider’s secure page. We never ask for, receive or store your full card number through this website, live chat or email.
How we use your information
- To process your membership application, run your membership and recognize you at the front desk by your phone number.
- To check whether you qualify for the new guest offer.
- To answer your calls, emails and live chat messages.
- To send you the first visit guide you asked for.
- To plan and carry out your treatments safely.
- To consider your job application.
- To understand how people use this site, so we can improve it.
- To keep the records we need for accounting, tax and legal reasons, and to prevent fraud and misuse.
If we send you news or offers by email, every message will tell you how to stop them, and we will stop when you ask.
Who we share it with
We do not sell your personal information. We share it only with the services that run the studio and this website, and only so they can do that work for us.
- MASE, for booking, member accounts, vouchers and membership billing.
- Google, which provides our studio email (form and chat notifications arrive in our Gmail inbox), Google Analytics, the fonts on this site and the map on our Contact page. Loading the fonts and the map connects your browser to Google’s servers, which receive your IP address.
- Hostinger, which hosts this website and stores its data.
- Our payment provider, when you pay through a payment link.
We may also disclose information when the law requires it, to protect the safety of our guests and staff, or to a new owner if the business is sold.
Cookies and browser storage
Google Analytics sets cookies, named _ga and _ga_ followed by a code, to tell one visit from another. They show us patterns across visitors, not who you are. You can block them in your browser settings or install Google’s Analytics opt-out add-on. The site works the same either way.
Live chat stores a small conversation ID in your browser, so your chat continues when you move to another page or come back later. Clearing your browser data removes it.
How long we keep it
We keep personal information for as long as we need it for the reason we collected it. After a membership ends, we keep membership and payment records for as long as we need them for accounting, tax and legal purposes. You can ask us to delete anything we no longer need.
Your choices
- Ask what personal information we hold about you, and ask us to correct or delete it.
- Stop marketing emails at any time.
- Block or delete cookies, or opt out of Google Analytics as described above.
- Manage your booking account in MASE, or ask us to help.
To make a request, email SilkandSpine2026@gmail.com or call (978) 338-3373. We may ask you to confirm the phone number on your account first, and we will reply within 30 days. We cannot delete records the law requires us to keep, and removing the details we need to run a membership ends that membership.
Security
This site uses an encrypted connection. Membership applications and chat conversations are kept in a private area of the website that only studio staff can sign in to. No system is perfectly secure, so please do not send card numbers, passwords or medical records by live chat or email.
Children
Memberships are for adults: applicants must confirm they are 18 or older. This website is not meant for children, and we do not knowingly collect information online from anyone under 13. If you believe a child has sent us information, contact us and we will delete it.
Other websites
Links to MASE, Instagram, Facebook, TikTok and other sites take you to services we do not control. Their own privacy policies apply there.
Changes to this policy
If we change how we handle personal information, we will update this page and the date at the top.
Contact us
Silk & Spine Head Spa & Massage
1112 Main Street, Wakefield, MA 01880
SilkandSpine2026@gmail.com
(978) 338-3373